In celebration of National Customer Service Week October 5 – 9, here’s a few of our best customer service practices:
Act like you own the place.
If you want your associates to provide amazing service to your customers – then you’ll need them to think and act like owners. Which means you need to share information about your business with your team, including the numbers. The more they know, the more they’ll understand. The more they understand, the more they’ll care. And once they care – there’s no stopping them.
Strive to be the best place to buy and the best place to work.
Your associates will either fulfill or break your brand promise. If you want promise keepers; you need to be an employer of choice – not the last resort – for them.
Defend the culture of your brand and company.
Arguably the most important role of the leader of any business is to be the creator and keeper of the culture. When you create a steady culture, you create consistency for the customer, which keeps them coming back!
Don’t leave customer loyalty to chance.
Luck is not a strategy. Operationalize your customer experience without compromising the personality and individuality of your team that sets you apart from your competitors.
Connect effective training to your brand promise.
Wired Market features Ace Center for Excellence Celebrating National Customer Service Week. Click here to view the full press release.