Tom Knox

Ace Hardware’s outstanding reputation for service makes them the gold standard for independent retailing. When looking for companies that fit into a Business Session program on service culture, Ace was the obvious choice – and Tom Knox the perfect speaker. Tom’s presentation on Ace’s long-term strategy for amazing customer service was captivating, insightful, and just the inspiration our IGA independent retailers needed. We couldn’t have asked for a better fit.

Ashley PageIGA