The choice to ask Gina Schaefer to deliver the key note address at the 2015 Langenfeld Annual Meeting was a huge motivational success. Gina’s street level knowledge of the consumer, associate motivational needs and general business acumen made every theme she delivered something we could all relate to in our business. A simple focused presentation coupled with Gina’s embracing delivery style was met with a well-deserved standing ovation at the conclusion of the address.
We were recently honored by John Venhuizen’s participation in our spring conference. Our organizations share many commonalities including our cooperative structure, being retail driven and our “David vs. Goliath” challenges. John’s keynote exhibited the passion and “Servant Heart” he and his team share in supporting Independents. Further, John captured the hearts and minds of our audience with the right mix of humor and impactful information. We deeply appreciated John’s powerful message and Ace’s example of success.
Tom’s message was very relevant and meaningful. He challenged our company and our customers with some ideas on how to improve business. There is credibility in his message because he feels and faces similar challenges every day at Ace. I would recommend Tom to most any business interested in a message that is real and can make an impact.
We are a general merchandise retailer as well as a manufacturer and wholesaler. Art Freedman has done several Customer Service Trainings with our entire team. Art’s real world experience, knowledge of Ace Hardware’s Customer Service techniques and presentation style has enabled our company to develop a culture of service which far outpaces our competition.
Ace Hardware’s outstanding reputation for service makes them the gold standard for independent retailing. When looking for companies that fit into a Business Session program on service culture, Ace was the obvious choice – and Tom Knox the perfect speaker. Tom’s presentation on Ace’s long-term strategy for amazing customer service was captivating, insightful, and just the inspiration our IGA independent retailers needed. We couldn’t have asked for a better fit.
I personally appreciate you sharing your blueprint for how local family businesses can continue to grow and thrive in a world of big box consolidation. As you know it is a passion we both share.
Lou is the “real thing” when it comes to passionately living customer service excellence and shares that message with clarity and humor. As a small business owner, he appreciates the practical side of customer service and every theoretical concept he presents is brought to a level of reality.
We will definitely invite him back to our future conferences as a keynote.
Gina quickly commanded the attention and respect of our elite independent tire dealers because she spoke with them as if she were one of them – a peer, a sister, and an entrepreneur fighting for survival. She methodically delivered a message of Tire Pros unity, of vision and of inspiration that validated our customers’ involvement in the partnership and system designed only to help them succeed.
Your passion for customer service and developing employees was not only evident, but infectious. Your very relevant examples illustrated the how and why of paying attention to the details and left everyone with a renewed focus on going home and putting these principles into practice immediately. As a group of small business owners, your message certainly hit home and you instantly established credibility with your background of small business ownership.
The response from our ENTIRE organization to Gina’s address has been overwhelming! We knew that the idea of our folks hearing about the world of hardware for Gina’s perspective would be valuable but we did not anticipate how they would react. Gina made it personal. Her personal story and her honest detail of the daily opportunities and struggles of an entrepreneur launched a sea of ideas from all of the E.A. Langenfeld and TouchPoint 360 Associates of how we can help Gina and all Ace Retailers better…Yeah!!, that’s our job and why our company exists!! Almost everyone that I spoke with directly after you and Gina left asked when she was coming back. Mission Accomplished!