We were recently honored by John Venhuizen’s participation in our spring conference. Our organizations share many commonalities including our cooperative structure, being retail driven and our “David vs. Goliath” challenges. John’s keynote exhibited the passion and “Servant Heart” he and his team share in supporting Independents. Further, John captured the hearts and minds of our audience with the right mix of humor and impactful information. We deeply appreciated John’s powerful message and Ace’s example of success.
Lou is the “real thing” when it comes to passionately living customer service excellence and shares that message with clarity and humor. As a small business owner, he appreciates the practical side of customer service and every theoretical concept he presents is brought to a level of reality.
We will definitely invite him back to our future conferences as a keynote.
“Six years ago our company was growing rapidly, yet struggling to be profitable. On the recommendation of a number of our peers, we began working with Art Freedman. Art delivered immediate results by revamping our retail pricing and rounding, which drove gross margin and our bottom line up significantly. Since then, Art’s role with Costello’s has expanded greatly and he has been instrumental in our growth and success.
A talented leader and engaging speaker, Art has spent countless hours inspiring our team of associates, managers, executives, and future leaders. He has driven results in:
1. Customer Service. Through numerous training initiatives including the implementation of
Ace’s Helpful 101
2. Marketing. By promoting creativity in branding, events, and procuring vendor funds
3. Staff development. Through many self-authored presentations on store operations and leadership including Costello’s Business Academy, an introductory leadership program given to newly hired and promoted members of management in our company.
Costello’s store count has grown by 60% in this short period; Art has been integral in positioning our company for this current and continued growth. Art has done this by creating a culture of teamwork, trust and excellence. He has added value to store operations, development & training, marketing, finance, category management, retail pricing, corporate structure – virtually every aspect of our business.
Art Freedman’s talent and passion are felt everywhere in our company from board room to sales floor.
Ace Hardware’s outstanding reputation for service makes them the gold standard for independent retailing. When looking for companies that fit into a Business Session program on service culture, Ace was the obvious choice – and Tom Knox the perfect speaker. Tom’s presentation on Ace’s long-term strategy for amazing customer service was captivating, insightful, and just the inspiration our IGA independent retailers needed. We couldn’t have asked for a better fit.
We are a general merchandise retailer as well as a manufacturer and wholesaler. Art Freedman has done several Customer Service Trainings with our entire team. Art’s real world experience, knowledge of Ace Hardware’s Customer Service techniques and presentation style has enabled our company to develop a culture of service which far outpaces our competition.
Your passion for customer service and developing employees was not only evident, but infectious. Your very relevant examples illustrated the how and why of paying attention to the details and left everyone with a renewed focus on going home and putting these principles into practice immediately. As a group of small business owners, your message certainly hit home and you instantly established credibility with your background of small business ownership.
The survey results are in, and John Venhuizen is the highest rated speaker in the history of our PGA TOUR annual meetings! The unique ability that John has to combine humor, storytelling and humility into a presentation on Service Excellence is one that captured the attention of all in attendance. He seamlessly weaved the Ace Hardware concepts of Head, Heart and Hands into his session which hit home to all of our attendees. John spoke to the group in such a way that everyone felt they were having a one-on-one conversation with one of the most dynamic leaders they had ever had the chance to meet. Congratulations and many thanks for providing such a tremendous message on service and relationships to our team at the PGA TOUR.
Tom’s message was very relevant and meaningful. He challenged our company and our customers with some ideas on how to improve business. There is credibility in his message because he feels and faces similar challenges every day at Ace. I would recommend Tom to most any business interested in a message that is real and can make an impact.
As a company that firmly upholds our values, it was important for us to find a speaker for our annual Leadership Summit who would inspire our leaders by encouraging values-based behavior. Tom Knox’s presentation as our keynote speaker not only successfully accomplished what we were looking for, but also complemented our Summit in an entertaining and encouraging way. Through his presentation on value-based leadership, our leaders learned the importance of enhancing their unique leadership skills with the company’s values in order to find success. I know that Tom’s insight resonated well with our audience, and we continue use pieces of his presentation every day to support the success of our leaders and our company.