We are a general merchandise retailer as well as a manufacturer and wholesaler. Art Freedman has done several Customer Service Trainings with our entire team. Art’s real world experience, knowledge of Ace Hardware’s Customer Service techniques and presentation style has enabled our company to develop a culture of service which far outpaces our competition.
From our first conversation Gina felt like an old friend; her enthusiastic personality coupled with her passion for service is not only contagious but refreshing. There’s no doubt Gina cares about her team, business and most important, the customer. Gina’s passion for community, small business and a desire to succeed allows her to successfully share her story while engaging with groups large and small. Gina was tremendous addition to our Customer Service Week celebration!
The survey results are in, and John Venhuizen is the highest rated speaker in the history of our PGA TOUR annual meetings! The unique ability that John has to combine humor, storytelling and humility into a presentation on Service Excellence is one that captured the attention of all in attendance. He seamlessly weaved the Ace Hardware concepts of Head, Heart and Hands into his session which hit home to all of our attendees. John spoke to the group in such a way that everyone felt they were having a one-on-one conversation with one of the most dynamic leaders they had ever had the chance to meet. Congratulations and many thanks for providing such a tremendous message on service and relationships to our team at the PGA TOUR.
The response from our ENTIRE organization to Gina’s address has been overwhelming! We knew that the idea of our folks hearing about the world of hardware for Gina’s perspective would be valuable but we did not anticipate how they would react. Gina made it personal. Her personal story and her honest detail of the daily opportunities and struggles of an entrepreneur launched a sea of ideas from all of the E.A. Langenfeld and TouchPoint 360 Associates of how we can help Gina and all Ace Retailers better…Yeah!!, that’s our job and why our company exists!! Almost everyone that I spoke with directly after you and Gina left asked when she was coming back. Mission Accomplished!
Your passion for customer service and developing employees was not only evident, but infectious. Your very relevant examples illustrated the how and why of paying attention to the details and left everyone with a renewed focus on going home and putting these principles into practice immediately. As a group of small business owners, your message certainly hit home and you instantly established credibility with your background of small business ownership.
Gina quickly commanded the attention and respect of our elite independent tire dealers because she spoke with them as if she were one of them – a peer, a sister, and an entrepreneur fighting for survival. She methodically delivered a message of Tire Pros unity, of vision and of inspiration that validated our customers’ involvement in the partnership and system designed only to help them succeed.
Sit back and listen to Gina Schaefer. She is bright, witty, entertaining, and laser-sharp in her focus. Gina is determined to translate her love of people and her passion for business into determined advocacy to motivate those lucky to be mentored by her. Gina’s biography is unique and inspirational for those of us able to learn from her example. A small business owner for just eleven years, Gina is a clear success story as she and her husband have grown their chain of Ace Hardware stores to 9.
Gina “leaned forward” long before it was fashionable, parlaying her business acumen, market savvy and enthusiasm for women in business to not only be flourishing on her own, but to serve as a role model for women everywhere desiring a meaningful career in small business. In her role as a member of the Board of Directors of Ace Hardware Corporation, Gina is uniquely positioned to spread her message amongst the young, up and coming cadre of future business leaders at Ace. Don’t misunderstand me though: Gina is more than an advocate for women in business. She “gets” the importance of Main Street to the vitality and health of our economy and quality of life. On the local and national level, Gina is a tireless advocate for diversity and vibrancy in our local economies, and will share her knowledge about why shopping local makes such a huge difference.
I was recently pleased to welcome Gina Schaefer to a Hannaford Leadership Meeting where she served as an inspiring keynote speaker.
Hannaford, a successful regional grocer, is in the midst of identifying ways that we can enhance our delivery model through calculated risk-taking and changing paradigms. In an era of disruption, Hannaford is eager to learn from others about approaches that not only distinguish us in the markets where we do business, but also in ways that align with our strategy and core values.
Gina’s perspective was not only relevant but thought-provoking. Of particular interest were her views on engaging and supporting local communities, a cornerstone of both the Hannaford and the Ace Hardware model. She also provided insight to store-modeling for new geographies, including integration into urban markets and the “thinking out of the box” innovation required to achieve success in otherwise saturated areas.
Gina’s insight, wit, authenticity, and ability to connect with a diverse group of leaders around a common theme made her an exceptional addition to our annual summit.
Art Freedman has been working with our Ace Hardware retailers all over the world for the last 15 years. Art has a unique style of delivery that engages his audience immediately. Art has been an active participant in the development of our current Customer Service training and is our Helpful Expert in all of our Customer Service video training.